Shipping policy

Shipping Policy

Thank you for shopping at JINIHAUS.

To ensure your items are delivered safely and promptly, we operate under the following shipping policy.

1. Domestic Shipping (South Korea)

  • Courier: CJ Logistics

  • Standard Shipping Fee: ₩3,000

  • Free Shipping: On orders over ₩50,000

Orders are typically shipped within 1 to 3 business days after payment completion.

Please note that delivery may be slightly delayed due to courier circumstances or weather conditions.

2. International Shipping

We currently offer shipping services to the following countries:

  • China

  • Hong Kong

  • Japan

  • Singapore

  • Taiwan

  • United States

Supported destinations will be expanded sequentially.

Shipping fees and estimated delivery times for each country will be automatically calculated and displayed at checkout.

3. Order Processing Time

Orders are generally processed and shipped within 1 to 3 business days after order confirmation.

If shipment is delayed due to stock availability or high order volume, we will notify you separately.

4. International Delivery Notice

Delivery times may vary depending on the destination country and customs procedures.

Unforeseen delays may occur during international transit and local customs clearance. In such cases, JINIHAUS will inform you as promptly as possible.

Due to international shipping regulations, products containing batteries—such as the Aurora Harness and Star Leash—may be shipped via specialized international express services equipped for battery transport rather than standard international shipping.

5. Customs & Import Duties

Customs duties, value-added tax (VAT), and customs brokerage fees incurred on international orders are the responsibility of the customer in accordance with the laws of the destination country.

For detailed information, please check the customs policy of your country.

6. Order Tracking

Once your item has been shipped, we will provide a tracking number.

Tracking availability may vary depending on the courier and destination country.

7. Delivery Restrictions

Deliveries may be delayed or restricted in the event of natural disasters, transportation restrictions, changes in customs regulations, or other force majeure events.

In such cases, we will inform you as quickly as possible.

8. Customer Support

If you have any questions regarding shipping, please contact us:

  • JINIHAUS Customer Support

  • Tel: +82-2-587-1907

  • Email: pje@jinihaus.com